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Discussion Starter · #1 ·
I just got of the phone with the dealer and I'm really mad. Here is what happened. When I wanted to by my ZX12R I searched at a few dealers. I wanted a red one. Only 2 dealers had it. I nogotiated a fair price and asked them all if they can beat it or match it. They said NO. So I bought it from one of the dealers that had a the red one even though I didn't like the service at that dealer. All last year I was having the recalls done with this dealer that I didn't buy the bike from and they new this. They were OK with that up until now. I called them a week ago and inquired about the extended warrantee. They quoted me a price of $490. I said I can buy it for $360 elswhere. I asked if they can come down some, like around $400. They declined and said I was getting a better deal I should just take it. Today I called them to inquire what recalls were left on the bike that they didn't finish last year because there were waiting for parts. I was told that they would not be doing any work on my bike because 1. I didn't buy it from them and 2. I was trying to chew them down on the price of the extended warrantee. CAN YOU BELEAVE THAT SH?T! /images/icons/mad.gif Just because they didn't have what I want (red) and they didn't even want to match the price on a green one NOW they refuse me recall service because they can't drop there $$ for the extended warrantee....... I don't want to take my bike there but I can stand the fact that there lack of being able to compete in business give them the right to treat people like this. Has anyone else gone through this?

Riding always makes me -->/images/icons/smile.gif
 

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I can't say I've heard of anything like this before. Sounds like the shop has a huge chip on their shoulder. By denying you service and/or recalls/warranty work, they are costing themselves money. It doesn't make sense to me how a business who engages in practices like that can stay in business.
 

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If they can be that petty, I`d never take my bike there again, under any circumstances. Believe me, if they can be as stupid as choosing to loose money just cuz they got a gripe against you wanting a fair deal...they`ll screw with your bike...

Stay away!

just Ride!
 

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Call Kawasaki and tell them the situation. All kawasaki dealership's have to honor kawasaki warranties and recalls. Now if they don't have the time to fit you in that's one thing, but to tell you that they won't work on your bike because you didn't buy it from them or the ex.warranty, that's B.S.

Let other people be right sometimes...it soothes them for being nothing else!
 

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That's what I was going to say..if it's a Kawi dealership, they have to perform Kawi recall work, or else they'll lose their licence to sell Kawasakis at all..

Meddle not in the affairs of Dragons, for you are crunchy and good with ketchup
 

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yeah call and report them, then drop your baby off to be serviced by the po'd workers....sounds like a disaster waiting to happen my friend....i'd say.....well i don't know, looks like you're proper fooked, but they're deeks for acting like that. i detest my local shop cause they raped me 40 bucks to balance my tires....when they had just done my friends for free a couple of days before, oh well, lets see what i've bought from them....honda parts, and that is it, not oil, not apparel, NOTHING, and i wouldn't buy a new bike from them


willie
 

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You have brought a bike to a shop where you didn't buy it. Based on your post, in the past year YOU have never spent any money there. You've tried to lowball them twice, and they refused. You've haggled over the last $90 on a $11,000+ purchase. And now YOU're upset that they have refused to service your motorcycle?

I understand -- and please correct me if you work in the industry -- that when a dealership does recall work they receive a fixed amount of money for it. Recall work is not something a shop can get rich doing. But according to your post that's the only service they've done on your bike.

The reason a shop like this might service your bike is to look toward the future when you buy a bike from them. Yet twice now you've walked out of the shop without buying anything big.

I know Third Ninja and others on this site complain about the quality of dealers. But I see this as a chicken and egg thing -- does customer run off to save money on the internet because of poor customer service OR does service decline when customers go elsewhere to save $1.00 on a $100 purchase (the same as $100 on $10,000)?

All that said, if you have taken your bike there for every service including routine maintenance and bought big merchandise there and talked up the shop to friends, then yeah, I think they're being shortsighted and poor businessmen. Then take the bike somewhere else -- unless they really have the best service and you demand it and then you better put the money on the counter and be happy your motorcycle is being so well taken care of.
 

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I'm in the exact opposite position. I've been taking my Kawasaki's, all bought used by private individuals, to my local Kawasaki dealer here in town. He's always treated me like I'd just bought a brand new bike off of him, for $500.00 bucks over the sticker price no less, even though all I've ever spent there is on little stuff like after market goodies and tire changes, etc...

Well now I get to repay him for all those years of his treating me the way a customer should be treated by buying a brand new motorcycle off of him. I know of a shop in Anderson selling the 2002 9R for $9000.00 OTD, but I'm not going to use that as leverage against him, I'll ask him to come down a couple of hundred or so, but I'm looking forward to giving him what he deserves. After all... he's always giving me everthing I felt like I deserved!

[email protected] those <font color=blue>OUTLAW BIKERS</font color=blue>!!!
 

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Discussion Starter · #9 ·
Greg, I hear what you are saying and it isn't like that. I have bought accessories from them during our relationship last year but they were not thousands or dollars (several hundred). I have not had the need for much since last year the bike was being broken in. I expressed my desire to have them do all my work on both bikes and my sons dirt bike. I have always inquired about pricing and NO if the difference was a few dollars I would always by local. I do my own basic maintenance but buy all the parts local ie: plugs, oil filter, tank protector, chain lube, and other accessories. They don't carry my oil (amsoil) so I'm forced to by on-line. Anyway, I will always spend money local as long as it doesn't cost me too much more. In this case I was refused not because I was trying to lowball them but because I asked if they could meet me 1/2 way on the difference on extended warrantee. I don't plan on bringing my bike there for anything nor will I ever buy any of there products. I will buy the extended warrantee and I will start a new relationship with another dealer. As always I will bring this up and inform the new dealer of this matter just to be upfront. If they have an issue I'll move on. As for Kawasaki, they will be notified in writing.

Riding always makes me -->/images/icons/smile.gif
 

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Service is service. Burnaby Kawi in BC (Canada) went out of their way to help me after my accident. Here is the kicker. I did'nt buy my bike from them. I got it from one of their competitors. They treated with respect and tried to help whenever they can. Putting my bike back together, they helped source out parts and did a decent job putting it back together. At no time did they try to upsell or rip me off. I will buy another bike from them without question. Even if I pay a little more. By the way they are the Canadian distributor for Targa. When I needed fairings they offered to get me used parts without even trying to sell new (read expensive) aftermarket stuff.
Lou, if you find a good shop support them. Hopefully, those guys that tried to screw you over lose alot of business.

Mmmmm chickenstrips....Doh!!!!!
 

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Since Greg S brought my name up, I'll defend my position on dealers. I have been screwed twice, big time, by a dealer that I have spent thousands of dollars at. That being said, I don't think I would want to service a bike over and over without making any money to begin with. That dealer doesn't want/shouldn't have to pick up the slack for repairs that were caused by poor dealer prep and such. I see their point in this case.

Forgive & forget. Just never forget when I forgive.
 

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Man I'm glad I live here in So.Ca.We have tons of dealers and performance shops.Lou like you I don't want to spend any more than I have to.My bike gets serviced at a small shop for about half what a dealer charges,anyway F... that shop if they wanna be like that don't give them any of your business.A little hook up goes a long way,if they would cut you a brake you would refer them to others now you or your friends will not shop there.Good luck finding a good dealer they're out there.
 

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Okay...Lou forgot to mention that he has three bikes in this family...the aforementioned shop KNOWS the amount of accessories we buy from them. We just went to another dealer-albiet quite the distance..and bought a new x-tec Yanagawa Shoei helmet, a dirtbike helmet, gloves and a mirrored shield--and that was on a whim. We've made several higher end purchases at the nasty dealer and to have Lou treated this way is absurd. We lecture at the public school systems about motorcycle safety and appropriate gear...so children learn the risks (and protective behavior at an early age) So talking a good dealer up is a given. These guys blew it. Plain talk. Lou was just so saddenned because they were so very close.
As for the chicken/egg thing...they've just been cut up, boned, and added to our morning omlette.

He who laughs last...thinks slowest!!!
 
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